Your Questions Answered
If you've got any questions about our products and delivery, read on below for answers to some of the most common ones we've already been asked. If you can't find an answer, feel free to contact us.
Request a Sample
How can I request a sample?
It's easy! You can email us directly at info@carovive.com or send us a message through WhatsApp. We’ll guide you through the process.
What amount of the sample can I request?
We offer a range of sample sizes – choose from 20g to 50g of algae powder or 5g of algae extracts. While there is a shipping fee, it's refundable against your formal order with us.
Explore Our Technology
What ensures the high quality of your products?
Quality is our priority. Our algae are cultivated in controlled greenhouse environments, safeguarding them from pollutants and ensuring optimal growth conditions. Coupled with over a decade of expertise in the field, we consistently produce algae of the highest standard.
What sets your algae extracts apart from the competition?
Our distinction lies in our extraction method. We utilize supercritical CO2 extraction technology, which allows us to obtain pure, potent extracts without using harmful solvents, preserving the integrity and efficacy of the algae.
Explore Our Products
How can I obtain a Certificate of Analysis (COA) or other certifications for your products?
Certificates and documentation are readily available upon request. Simply email us at info@carovive.com or send us a message on WhatsApp, and we'll provide the necessary information promptly.
I'm interested in learning more about a specific type of algae. Where can I find more information?
You’re in luck! Our Blog features detailed articles about each of our algae products. Dive in to discover more about the algae you're interested in.
Are the algae products grown at your own facility?
Absolutely! We take pride in our sustainable cultivation practices at our own algae farm, spanning over 150 acres.
Packaging and Delivery
How can I track my order?
Once your order has shipped, we'll notify you with a confirmation email that includes a tracking number. You can monitor your shipment's progress at 17track.net.
How long does delivery take?
Delivery times vary by destination. Since we ship from China, the average transit time is approximately 7-14 days.
What if my delivery is delayed?
If your order is delayed, please reach out to us via email or WhatsApp. We will investigate with the courier, and as an apology, you will receive a compensation voucher for use on your next order.
What should I do if my package is damaged upon arrival?
If your package arrives damaged, simply take a photo of the damage and email it to us. We’ll take care of the issue and ensure you’re satisfied with the resolution.
CONTACT US
E-mail：info@carovive.com
R&D Center: Building B-18, Innovation Mansion, No. 705 Yatai Road, Jiaxing, Zhejiang Province, China
Registered Address: 288 Hongcha Road, Port District, Jiaxing, Zhejiang, China
Experience the remarkable benefits of microaglae with our premium products.